Mohammad Haseeb Iqbal

1. Dec 2025 – Present

   S&P Global

   AI Track Lead May 2026 – Present

   My Director and VP promoted me from Project & Programme Analyst to AI Track Lead, in recognition of the structured approach I brought to UAT on the TTI platform. I combine delivery leadership with hands-on technical investigation: getting into the detail of a problem, working out why it matters, and turning it into clear decisions on scope, priorities, risks and timelines.

   • 5Delivery tracks led through UAT
   • 60%Defects resolved before beta
   • 100+Defects triaged across Product, Developer & Consulting teams

   • Owning delivery: I own the AI track's backlog, feature priorities and sprint order, with ultimate accountability for what gets delivered. I set forecasts, milestones and timelines, and renegotiate scope when technical constraints change the plan, keeping stakeholders aligned on realistic commitments rather than over-promising and under-delivering.
   • Clearing the path: I spot technical and operational risks early, link them to their delivery impact, and work through blockers with engineering. I write clear escalations and drive the cross-functional conversations that resolve problems before they reach production.

   • Hands-on AI quality: I test AI functionality myself, evaluate output quality, investigate unexpected responses and manage edge cases, using SQL and GraphQL to trace issues to the underlying data. That's how I traced weaker AI outputs to a metadata issue and worked with the relevant teams to resolve it.
   • Bridging engineering and the business: I work with Legal and Compliance on regulatory and governance needs, and with Sales on what clients actually need, turning both into scope and priorities that are technically achievable.

   Project & Programme Analyst · UAT & Delivery Dec 2025 – May 2026

   • Multi-track UAT: I led UAT for the new TTI platform across 5 delivery tracks: running test governance and execution, onboarding testers, managing access and accreditation, and running demos to get the business test-ready.
   • Quality before launch: I triaged 100+ defects across Product, Developer and Consulting teams in Jira, with 60% found and resolved before beta. The end-to-end view of quality, readiness, dependencies and risks I built became the foundation for stepping up to AI Track Lead.
2. Oct 2024 – Dec 2025

   Capgemini

   Software Engineer

   I built Capgemini's Salesforce AI capability from the ground up, then delivered as business analyst, product owner and UAT lead on major CRM and Dynamics 365 transformations for multiple energy clients.

   • £700k+New business from the Salesforce AI practice
   • £6mEnergy-sector deal supported to close
   • 98%User adoption within 30 days of go-live
   • 6Developers led on National Grid's vendor management system

   • Salesforce AI practice: I established the practice, defining the AI use cases and delivery frameworks behind £700k+ of new business across 3 enterprise clients. I built and demonstrated 4 enterprise AI use cases, from case routing and knowledge retrieval to customer enquiry automation.
   • First to deliver Agentforce: I was the first consultant in Capgemini's Salesforce ecosystem to deliver a working Agentforce solution to a client, and was asked to build out the new Agentforce team as lead solution architect. I also managed QA and deployment of an Agentforce support assistant for a telecoms client, and helped redesign certification training so new consultants could be deployed onto projects sooner.

   • Winning work: I built and presented an Agentforce solution to NESO that secured a £500k implementation opportunity. I also supported National Grid and SEFE bids with documentation, financial cost breakdowns and commercial proposals, contributing to a £6m deal.
   • Product ownership: on National Grid's new Dynamics 365 vendor management system, I was business analyst and product owner from discovery to go-live, leading 6 developers through requirements, backlog prioritisation, sprints and UAT, with 95% of critical defects resolved before launch. Through discovery workshops, BPMN mapping and value-based backlog management, I delivered three major releases in six months, with 25% higher operational efficiency and 20% shorter delivery cycles than other tracks of similar complexity.
   • CRM transformation and go-live: on SEFE's multi-platform CRM transformation across Salesforce, SAP and Gorilla, I supported the identity and access workstream, covering SSO, 2FA and IP allow-listing, helping cut unauthorised access incidents by 40% and improve uptime by 15%. I then led UAT and go-live readiness across multiple milestones, reaching 98% user adoption within 30 days.
3. Jan 2024 – Sep 2024

   Tes Coai Ltd

   Analytics Consultant Insurance · Contract, alongside Arcadis

   On a contract alongside my Arcadis role, I worked with fintech and insurance clients, including Lloyd's and London market work for Aventum. I bridged business and technical teams on Salesforce Service Cloud enhancements and a legacy cloud migration, from requirements and validation through UAT, onboarding and adoption.

   • 35%Lower data-breach risk
   • 40%Faster platform performance after migration
   • 90%Customer satisfaction after implementation

   • Secure Service Cloud: I gathered and validated requirements for Salesforce Service Cloud enhancements and helped architect secure configurations, reducing data-breach risk by 35% and speeding up customer support responses by 30%.
   • Cloud migration and UAT: I led business readiness, UAT and requirement validation for the cloud migration of legacy fintech systems, improving platform performance by 40% and cutting maintenance overhead by 25%. I ran UAT across business and technical teams and supported client onboarding, reaching 90% customer satisfaction after implementation.
   • Insurance automation: for Aventum, a specialist (re)insurance group with a Lloyd's and London market broking business, I led the initial analysis to automate quotation and policy review on Salesforce, using workshops, storyboarding, stakeholder interviews, BPMN process maps and customer journey maps.
4. Apr 2023 – Sep 2024

   Arcadis

   Junior Project Manager

   I worked across bids, project delivery and business intelligence in Arcadis's Mobility business. I supported major rail programmes for Network Rail and Transport for London while building internal BI and Dynamics 365 tools that supported the commercial teams in their daily operations.

   • £145mNetwork Rail CP7 programme mobilised
   • 15%More accurate commercial reporting
   • 20%Better decision-making efficiency

   • Major rail bids: I supported bid and delivery mobilisation for Network Rail's £145m, five-year CP7 SID/SRE programme. I also led the technical and commercial submission for Transport for London's S&C track renewal bid.
   • Pursuit lead: I led the PLU Cyber Security Assurance pursuit for Transport for London from opportunity to delivery, securing a £300k contract. I wrote the technical and commercial tenders and the project management plan, then managed client meetings, change requests, scope adjustments and billing after the contract award.
   • Project delivery: I supported and led rail infrastructure projects from bid through to delivery, including the Neasden train depot renewal and the Hither Green station bridge, where I handled quotations, change requests, resource allocation, engineering blockers, programme updates and close-out.
   • Commercial BI: I built and tested GDPR-compliant Power BI dashboards on Amazon Redshift, with granular access controls and audit logging. They made reporting 15% more accurate and let commercial managers track EWNC, cost variance and ROI.
   • Agile and offshore delivery: I led offshore development teams and Agile ceremonies, including Scrum and sprint planning, for on-time BI delivery. This improved commercial managers' decision-making efficiency by 20%.
   • Training and adoption: I delivered targeted dashboard training and post-implementation support, which raised user engagement and data-driven decision-making by 20%.

Arcadis · from my leaving card

Capgemini